About This Work Opportunity
Sonae Arauco is seeking a Mitarbeiter Versandbüro (m/w/d) to support its shipping and logistics operations in Nettgau, Germany. The position focuses on the administrative and organizational coordination of shipping activities and plays an important role in ensuring smooth movement of goods from the company to customers.
The successful candidate will coordinate outgoing shipments, prepare and verify shipping and delivery documentation, communicate with customers and freight-forwarding companies, maintain inventory-related records, and support various administrative processes within the shipping office.
This position is suitable for an organized and reliable professional who understands logistics processes, works accurately, communicates effectively, and can manage multiple tasks in a structured working environment.
About Sonae Arauco
Sonae Arauco is an international company specializing in renewable wood-based solutions for furniture, interior design, and construction applications.
The company operates across multiple countries and has approximately 2,600 employees representing numerous nationalities. Sustainability, innovation, diversity, and continuous improvement are important parts of the company’s business philosophy.
Employees are encouraged to contribute ideas, build strong partnerships, work collaboratively, take initiative, and support the development of efficient and sustainable business processes.
Position Summary
As a Mitarbeiter Versandbüro (m/w/d), you will be responsible for the administrative and organizational handling of shipping processes. You will coordinate goods dispatches, prepare shipping documentation, communicate with logistics partners, and ensure that shipments are processed accurately and on time.
The role requires close cooperation with production, warehouse teams, customers, freight forwarders, and internal departments. Your organizational skills and attention to detail will help maintain a reliable flow of information and goods throughout the logistics operation.
Main Responsibilities
- Create, check, and process shipping and delivery documents.
- Prepare and manage customs-related documentation and declarations when required.
- Organize and coordinate outgoing goods with freight-forwarding companies.
- Coordinate shipping activities with internal departments.
- Carry out warehouse transfers and inventory-related bookings.
- Perform stock checks and support inventory activities.
- Process incoming goods bookings.
- Create and follow up on maintenance orders.
- Respond to inquiries from customers, suppliers, and freight forwarders.
- Maintain master data related to shipping and logistics operations.
- Document relevant shipping and warehouse processes.
- Process customer complaints and follow up on related cases.
- Prepare reports and evaluations for shipping operations.
- Provide administrative support within the shipping office.
- Monitor shipping processes to help ensure timely delivery.
- Work with warehouse and production teams to maintain smooth goods flow.
- Support the optimization of shipping, logistics, and warehouse processes.
Shipping and Logistics Operations
The role is centered around ensuring that goods are dispatched efficiently and that all necessary documentation is accurate and complete.
You will coordinate with internal departments and external transportation providers to organize outgoing shipments. This includes preparing relevant shipping documents, monitoring transport-related activities, and ensuring that information is communicated correctly between the company, customers, and logistics partners.
Accuracy is particularly important because shipping documentation, inventory information, customs documents, and transport orders must be maintained correctly to avoid delays and operational problems.
Documentation and Administrative Duties
A significant part of the position involves administrative work within the shipping office.
- Prepare shipping documents.
- Review delivery documentation for accuracy.
- Process customs declarations when applicable.
- Maintain shipping-related records.
- Update relevant master data.
- Prepare shipping reports and evaluations.
- Maintain documentation related to warehouse and logistics processes.
- Process incoming and outgoing goods records.
- Maintain organized administrative files.
Inventory and Warehouse Support
The Mitarbeiter Versandbüro will also support inventory and warehouse-related activities. This includes carrying out warehouse transfers, checking stock levels, supporting inventories, and processing goods receipts.
Accurate inventory records are essential for maintaining reliable logistics operations and ensuring that the company has correct information about available materials and products.
Customer and Supplier Communication
The successful candidate will act as an important point of contact for customers, suppliers, freight forwarders, and internal departments.
- Respond to customer inquiries.
- Communicate with suppliers and transportation partners.
- Coordinate shipment-related information.
- Follow up on transport requests.
- Handle customer complaints professionally.
- Monitor complaint cases until appropriate follow-up has been completed.
- Maintain clear communication with internal departments.
Strong communication skills and a service-oriented approach are important for maintaining positive relationships with both internal and external stakeholders.
Required Qualifications and Experience
The ideal candidate should have completed commercial training or possess a comparable qualification combined with relevant professional experience.
- Completed commercial training or comparable qualification.
- Relevant professional experience in shipping, logistics, administration, or a related field.
- Confident use of SAP S/4HANA.
- Good knowledge of standard MS Office applications.
- Understanding of logistics and shipping processes.
- Good organizational skills.
- Structured and independent working style.
- Strong sense of responsibility.
- High level of accuracy and attention to detail.
- Ability to work effectively within a team.
- Ability to manage multiple priorities.
- Good communication skills.
- Good English skills, both written and spoken.
- Customs and export knowledge is an advantage.
Technical Skills
Experience with digital business systems is an important part of this position. Candidates should be comfortable working with SAP S/4HANA and standard Microsoft Office applications.
Computer skills are required for maintaining shipping documentation, inventory information, master data, reports, and other administrative records.
Personal Skills
Sonae Arauco is looking for a dependable and organized professional who can work independently while also contributing effectively to a team.
- Reliable and responsible approach to work.
- Strong organizational abilities.
- High attention to detail.
- Ability to work independently.
- Team-oriented attitude.
- Ability to remain effective under pressure.
- Strong communication skills.
- Proactive approach to tasks.
- Willingness to support continuous improvement.
- Ability to build positive working relationships.
Customs and Export Knowledge
Knowledge of customs and export processes is considered an advantage for this position. Candidates with experience handling customs documentation, export procedures, or international shipping requirements may be particularly well suited to the role.
However, applicants should review the employer’s current requirements carefully to determine which qualifications are mandatory and which are preferred.
Working with Internal Departments
The Mitarbeiter Versandbüro works closely with several areas of the business, including production, warehouse operations, transportation providers, customers, suppliers, and other internal departments.
Effective coordination between these groups helps ensure that goods are dispatched on time, documentation is accurate, inventory information is maintained, and shipping-related issues are resolved efficiently.
Continuous Improvement
Sonae Arauco places importance on continuous improvement and operational efficiency. The successful candidate will contribute to the ongoing improvement of shipping, warehouse, and logistics processes.
This may include identifying opportunities to simplify administrative procedures, improve information flow, increase accuracy, and support more efficient movement of goods throughout the organization.
Employee Benefits
Sonae Arauco offers a range of employee benefits and workplace advantages as part of its employment package.
- Pay according to collective agreement.
- Christmas bonus.
- Vacation pay.
- Capital-forming benefits.
- Free water for employees.
- Company cafeteria with meals and food options at moderate prices.
- Comprehensive onboarding and training.
- Welcome package for new employees.
- Company events and Christmas celebrations.
- Exclusive employee benefits through the company’s partnership with the Grizzlys Wolfsburg.
- Individual professional development opportunities.
Workplace Culture
Sonae Arauco promotes a workplace culture based on respect, ethics, diversity, and multiculturalism. The company values different perspectives and encourages employees to contribute to innovation and continuous improvement.
Employees are expected to build strong partnerships, develop value-oriented solutions, demonstrate initiative, work as a team, pursue professional success, think innovatively, simplify processes, build trust, and lead by example.
Professional Development
The company provides opportunities for individual development and encourages employees to expand their skills and contribute to the organization’s long-term growth.
New employees receive detailed onboarding and support from experienced colleagues to help them become familiar with their responsibilities, systems, processes, and workplace environment.
Work Location
The position is based in Nettgau, Germany. The employee will work within the company’s shipping and logistics environment and will cooperate closely with warehouse, production, transportation, customer service, and other relevant teams.
Salary and Employment Details
- Job Title: Mitarbeiter Versandbüro (m/w/d)
- Employment Type: Full-Time
- Location: Nettgau, Germany
- Salary: Not specified in the job advertisement
- Pay Structure: According to collective agreement
- Christmas Pay: Available
- Vacation Pay: Available
- Capital-Forming Benefits: Available
- Department: Shipping / Logistics
Who This Job Is Best For
This opportunity may be a good fit for candidates with commercial or logistics backgrounds who enjoy administrative coordination and organized shipping operations.
- Commercially trained professionals.
- Shipping and logistics professionals.
- Warehouse administration specialists.
- Logistics coordinators.
- Professionals with SAP S/4HANA experience.
- Candidates experienced in shipping documentation.
- People with strong organizational skills.
- Professionals with customer and supplier communication experience.
- Candidates familiar with customs and export procedures.
- Individuals interested in long-term development within an international company.
How to Apply
Interested candidates can apply directly through the company’s career portal. The employer also provides postal and email application options in the original job advertisement.
Applicants should ensure that their application clearly presents their relevant commercial, logistics, shipping, SAP, administrative, and communication experience.
Important Job Information
- Position: Mitarbeiter Versandbüro (m/w/d)
- Company: Sonae Arauco
- Location: Nettgau, Germany
- Employment: Full-Time
- Salary: Not specified
- Compensation: According to collective agreement
- Experience: Relevant professional experience preferred
- Education: Commercial training or comparable qualification
- Software: SAP S/4HANA and MS Office
- English: Good written and spoken English
- Customs Knowledge: Advantageous
- Department: Shipping / Logistics
- Work Location: Nettgau, Germany
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