About This Work Opportunity
Marriott International is seeking a Coord-Housekeeping professional to support housekeeping operations at its property in Hong Kong. This is a full-time position within the Housekeeping & Laundry department and involves coordinating daily room-cleaning activities and supporting the Housekeeping management team.
The successful candidate will monitor room statuses, organize room assignments, prioritize cleaning activities, coordinate with multiple hotel departments, and ensure that guest rooms are prepared according to operational requirements.
This role is ideal for an organized, detail-oriented, and service-focused individual with previous experience in hotel housekeeping or a related hospitality environment.
About Marriott International
Marriott International is a global hospitality company operating a broad portfolio of hotels and resorts around the world. Its brands focus on delivering high-quality guest experiences while providing employees with opportunities to develop their skills and build careers in the hospitality industry.
The company places strong emphasis on guest service, teamwork, professionalism, safety, and maintaining consistent quality standards across its properties.
Position Summary
As a Coord-Housekeeping professional, you will assist Housekeeping management with the coordination of daily housekeeping activities. You will monitor room availability and cleaning status, prepare assignments for housekeeping employees, and communicate with other departments to resolve operational issues.
The position requires strong organizational skills because room status information must be monitored carefully to ensure that departing guest rooms are cleaned and made available on time.
Main Responsibilities
- Run sold-room reports and review daily room information.
- Verify room status and identify discrepancies.
- Determine which rooms require priority cleaning.
- Update the status of departing guest rooms.
- Assist Housekeeping management with daily operational activities.
- Coordinate communication between Housekeeping and other hotel departments.
- Work closely with Engineering regarding room maintenance issues.
- Coordinate with Front Office regarding room-status discrepancies.
- Communicate with Laundry when required.
- Document and resolve discrepancies between room status records.
- Prepare room assignments for Housekeeping staff.
- Distribute daily room assignments to housekeeping employees.
- Monitor rooms marked as “Do Not Disturb.”
- Maintain and update the Do Not Disturb room list.
- Ensure vacant dirty rooms are cleaned within the required timeframe.
- Assign rush rooms when urgent cleaning is required.
- Follow up on rooms previously marked as Do Not Disturb.
- Complete required Housekeeping paperwork.
- Enter and retrieve work-related information using computer systems.
Room Status Coordination
One of the key responsibilities of this position is monitoring room status information and ensuring that housekeeping teams have accurate and up-to-date instructions.
The coordinator will review sold-room reports, identify discrepancies, and communicate with the Front Office and Housekeeping teams to resolve differences between reported and actual room conditions.
Accurate room-status coordination helps ensure that rooms are cleaned and released efficiently, particularly when guest arrivals and departures create time-sensitive cleaning requirements.
Housekeeping Room Assignments
The Coord-Housekeeping professional will prepare and distribute room assignments to Housekeeping employees based on daily operational priorities.
Assignments must take into account room status, guest departures, priority rooms, rush requests, and rooms that were previously unavailable for cleaning due to Do Not Disturb requests.
Good organization and attention to detail are essential to ensure that housekeeping employees receive clear and accurate instructions.
Do Not Disturb Room Management
The position includes maintaining and monitoring a list of rooms marked as Do Not Disturb.
- Record Do Not Disturb rooms.
- Monitor changes in room status.
- Update the relevant room list.
- Follow up when rooms become available for cleaning.
- Ensure rooms previously unavailable for cleaning are assigned appropriately.
This process helps the housekeeping department manage room availability while respecting guest preferences and operational requirements.
Rush Room Coordination
Some rooms may require urgent cleaning because of guest arrival schedules or changes in room availability. The coordinator will identify these rooms and assign them as rush rooms when necessary.
This requires effective communication with Housekeeping staff and coordination with the Front Office so that priority rooms can be prepared as quickly as operationally possible.
Department Coordination
The Coord-Housekeeping role acts as an important communication point between several hotel departments.
- Housekeeping: Coordinate room assignments and cleaning priorities.
- Front Office: Resolve room-status discrepancies and communicate room availability.
- Engineering: Coordinate maintenance-related room issues.
- Laundry: Support coordination of laundry-related housekeeping requirements.
Strong communication between departments is important for maintaining efficient hotel operations and ensuring that guest rooms are ready according to required standards.
Administrative Responsibilities
The coordinator will complete required Housekeeping paperwork and maintain accurate operational information.
- Prepare housekeeping documentation.
- Record room-related information.
- Update room status information.
- Maintain assignment records.
- Document discrepancies and resolutions.
- Use computer systems to enter and retrieve work-related information.
- Review written information for accuracy and completeness.
Guest Service Responsibilities
Although the role primarily supports housekeeping operations, maintaining high guest-service standards remains an important part of the position.
The successful candidate should welcome and acknowledge guests professionally, anticipate service needs when possible, respond appropriately to concerns, and help ensure that the hotel’s service standards are consistently maintained.
Safety and Security
Employees are expected to follow all applicable company, safety, and security policies and procedures.
- Report maintenance problems.
- Report safety hazards.
- Report accidents or injuries promptly.
- Complete required safety training and certifications.
- Protect company property and assets.
- Maintain confidentiality of proprietary information.
- Follow established workplace safety procedures.
Quality Standards
The Coord-Housekeeping professional helps ensure that housekeeping operations meet the hotel’s quality expectations and standards.
This includes accurately monitoring room statuses, assigning cleaning priorities, coordinating with relevant departments, and following up on operational issues that could affect guest-room readiness.
Communication Skills
Clear and professional communication is essential for this position. The coordinator must communicate effectively with Housekeeping employees, management, Front Office staff, Engineering, Laundry, and other hotel colleagues.
The ability to prepare and review written documents accurately is also required because the role involves paperwork, room assignments, status updates, and operational records.
Computer Skills
The position requires the ability to enter and locate work-related information using computer systems.
Basic computer proficiency is important for reviewing room information, updating operational records, managing assignments, and supporting communication between departments.
Physical Requirements
The role requires employees to remain active throughout their workday. Responsibilities may involve standing, sitting, or walking for extended periods.
- Stand for extended periods.
- Sit when required for administrative tasks.
- Walk throughout the hotel property.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
- Maintain mobility throughout the working environment.
Required Qualifications
The position is designed for candidates with previous experience in housekeeping or a related hospitality environment.
- High school diploma or GED equivalent preferred.
- At least 1 year of related work experience preferred.
- Previous hotel housekeeping experience is advantageous.
- Strong organizational skills.
- Good communication abilities.
- Attention to detail.
- Ability to work effectively with different hotel departments.
- Ability to use computer systems for work-related information.
- Professional and service-oriented attitude.
- Ability to follow company policies and procedures.
Supervisory Experience
Previous supervisory experience is not required for this position. However, candidates should be comfortable coordinating housekeeping activities and communicating assignments and priorities to team members.
License and Certification
No specific license or professional certification is required for this position according to the original job posting.
Personal Skills
The ideal candidate should demonstrate a professional, organized, and reliable approach to daily hotel operations.
- Strong attention to detail.
- Excellent organization.
- Reliable work ethic.
- Professional communication.
- Teamwork and collaboration.
- Problem-solving ability.
- Service-focused attitude.
- Ability to prioritize tasks.
- Ability to work in a fast-paced hospitality environment.
- Ability to maintain professional appearance and conduct.
Working Environment
This is a full-time position based in Hong Kong within a hotel environment. The role operates as part of the Housekeeping & Laundry department and requires regular interaction with different hotel teams.
The successful candidate should be comfortable working in an active hospitality environment where room availability, guest arrivals, cleaning priorities, and departmental coordination can change throughout the day.
Career Opportunity
Working in a housekeeping coordination role can provide valuable experience in hotel operations, guest services, room management, and hospitality administration.
The position allows employees to develop skills in operational coordination, communication, problem-solving, room-status management, and cross-department teamwork within an international hospitality environment.
Company Culture
Marriott International emphasizes hospitality, professionalism, teamwork, respect, and high-quality guest experiences.
Employees are expected to contribute to common team goals, maintain positive working relationships, communicate professionally, and support the hotel’s service standards.
Equal Opportunity
Marriott International is committed to providing equal employment opportunities and fostering an inclusive workplace. The company values employees from different backgrounds and promotes a professional environment where individuals can contribute their skills and experience.
Salary and Employment Details
The original job advertisement does not provide a specific salary range for the Coord-Housekeeping position. Candidates should confirm the current compensation package directly with the employer during the recruitment process.
- Job Title: Coord-Housekeeping
- Company: Marriott International
- Employment Type: Full-Time
- Location: Hong Kong
- Department: Housekeeping & Laundry
- Salary: Not specified
- Experience: At least 1 year of related experience preferred
- Education: High school diploma or GED equivalent preferred
- Supervisory Experience: Not required
- License/Certification: None required
Who This Job Is Best For
This opportunity may be suitable for candidates who have previous experience in hotel housekeeping, hospitality operations, room coordination, or related service environments.
- Housekeeping professionals.
- Hotel operations assistants.
- Housekeeping coordinators.
- Hospitality professionals.
- Room-status coordinators.
- Hotel front-office professionals with housekeeping experience.
- Candidates with strong organizational skills.
- Individuals with good communication and customer-service abilities.
- Professionals interested in developing a career in international hospitality.
How to Apply
Interested candidates should review the current Marriott International recruitment information and submit their application through the appropriate official application channel.
Applicants should highlight relevant housekeeping, hotel operations, customer service, coordination, computer, and communication experience when preparing their application.
Important Job Information
- Position: Coord-Housekeeping
- Company: Marriott International
- Location: Hong Kong
- Employment: Full-Time
- Salary: Not specified
- Department: Housekeeping & Laundry
- Experience: 1+ year related experience preferred
- Education: High school diploma or GED equivalent preferred
- Shift: Full-Time schedule
- Supervisory Experience: Not required
- Certification: None required
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