Delta Hotels by Marriott is looking for a professional and guest-focused Guest Experience Expert to join its team in Charlottetown, Prince Edward Island, Canada. This full-time seasonal position is suitable for candidates who enjoy working with people and providing friendly, high-quality hospitality service.
The Guest Experience Expert plays an important role throughout the guest journey. Instead of focusing only on check-in and check-out, the position involves responding to guest requests, handling daily operational tasks, providing information about the local area, completing reports, and helping create a smooth and memorable experience for every guest.
About the Job
Guest Experience Experts are responsible for creating positive interactions with hotel guests throughout their stay. The role requires a friendly and professional approach, strong communication skills, and the ability to respond effectively to different guest needs.
This position can be suitable for candidates who are interested in hospitality and customer service. Previous related work experience is not required, making the opportunity accessible to individuals looking to begin or develop a career in the hotel industry.
Key Responsibilities
- Welcome and assist guests throughout their hotel stay.
- Support check-in, check-out, and other guest service activities.
- Respond professionally and efficiently to guest questions and requests.
- Handle daily operational and administrative tasks as required.
- Complete reports and assigned documentation accurately.
- Provide useful information about local attractions, services, and surrounding areas.
- Help guests navigate hotel services and available facilities.
- Maintain high standards of customer service and professionalism.
- Protect guest confidentiality and company property.
- Follow hotel policies, procedures, safety requirements, and quality standards.
- Maintain a professional appearance and communication style.
- Help create a safe, welcoming, and comfortable environment for guests and coworkers.
- Work cooperatively with other hotel departments and team members.
- Perform other reasonable duties assigned by management.
Requirements
- High school diploma or equivalent preferred.
- Previous related work experience is not required.
- No supervisory experience is required.
- No specific license or certification is required.
- Strong communication and customer service skills.
- Friendly, professional, and positive attitude.
- Ability to work effectively as part of a hospitality team.
- Willingness to assist guests and respond to changing needs.
- Ability to follow hotel policies and established procedures.
Physical Requirements
This position requires employees to remain active and mobile throughout the workday. Guest Experience Experts may spend extended periods standing, walking, sitting, and moving around the hotel.
The role may also involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to approximately 10 pounds without assistance.
Candidates should be comfortable working in an active hotel environment and interacting with guests throughout their shifts.
Work Environment
The Guest Experience Expert works in a professional hotel environment where guest satisfaction and service quality are important priorities.
The position involves regular interaction with guests, coworkers, supervisors, and other hotel departments. Employees should be able to remain professional and helpful even when dealing with busy periods or unexpected guest requests.
Teamwork is an important part of the role, as Guest Experience Experts may coordinate with different departments to help resolve guest needs and maintain smooth hotel operations.
Benefits
This seasonal contract position may include several employee benefits, subject to company policies and eligibility requirements:
- Free daily staff meal.
- Uniform dry cleaning.
- Marriott employee travel discounts.
- Discounted fitness membership.
Career Opportunities
Working as a Guest Experience Expert can provide valuable experience in hospitality, customer service, communication, and hotel operations.
Employees who gain experience and demonstrate strong performance may have opportunities to develop their careers within the hotel industry. Career progression can depend on performance, experience, available positions, and company requirements.
Work Schedule
This is a full-time seasonal position. Employees should be prepared to work according to the hotel’s operational requirements and scheduled shifts.
Who This Job Is Best For
This opportunity may be a good fit for people who enjoy meeting and helping others and are interested in hospitality and customer service.
It can also be suitable for candidates who are starting their career in the hotel industry because previous related work experience is not required.
Candidates with strong communication skills, a positive attitude, professional appearance, and a willingness to learn may be well suited to this position.
Application Tips
Applicants should prepare a clear and professional CV that highlights communication, customer service, teamwork, and problem-solving skills.
If you do not have previous hotel experience, include other work, volunteer, education, or customer-facing experiences that demonstrate your ability to communicate effectively and work responsibly with others.
During an interview, be prepared to explain how you would handle guest questions, complaints, special requests, and unexpected situations in a professional manner.
Employment Details
- Job Title: Guest Experience Expert
- Employer: Delta Hotels by Marriott
- Job Type: Full-Time Seasonal
- Location: Charlottetown, Prince Edward Island, Canada
- Workplace: Onsite
- Salary: $18.00 per hour
Equal Employment Opportunity
Marriott International is committed to providing equal employment opportunities and supporting an inclusive workplace. Qualified applicants who require assistance during the recruitment or interview process may be eligible for reasonable accommodations.
Important Note
Applicants should verify the latest salary, schedule, benefits, eligibility requirements, and other employment conditions with the employer before accepting the position.