Job Overview
The Beverly Hills Hotel is seeking a professional and guest-focused In Room Dining Order Taker to join its Food & Beverage team. This full-time permanent position is ideal for candidates who have excellent communication skills, strong attention to detail, and a passion for providing exceptional luxury hospitality service.
The successful candidate will be responsible for taking guest orders, coordinating room service operations, arranging guest amenities, communicating with culinary and service teams, and ensuring that every in-room dining experience meets the hotel’s high standards.
Key Responsibilities
- Take guest orders accurately and professionally for in-room dining services.
- Oversee daily room service operations and coordinate guest requests.
- Recognize in-house and notable guests and help organize appropriate room amenities.
- Coordinate with guest relations, room service, creative, culinary, and stewarding teams.
- Oversee room setups for food and beverage amenities and minibar arrangements.
- Ensure guest requests are prioritized and assigned to the appropriate team members.
- Maintain strong and professional relationships with hotel guests.
- Work closely with culinary and stewarding teams to resolve guest requests and concerns.
- Maintain detailed knowledge of room service menus and other food and beverage offerings.
- Enter guest orders accurately into the POS system.
- Ensure order information is communicated correctly to service and kitchen departments.
- Assist guests with dietary requirements, allergies, and special food requests.
- Suggest suitable food options based on guest preferences and requirements.
- Identify service imperfections and communicate them to the appropriate departments for resolution.
- Maintain clear communication across hotel departments to ensure smooth operations.
- Support consistent luxury service standards throughout the guest experience.
- Perform other duties related to in-room dining and guest service as assigned.
Requirements
- Strong customer service and communication skills.
- Passion for hospitality and service excellence.
- Professional, friendly, and positive personality.
- Excellent attention to detail.
- Ability to communicate comfortably in English.
- Ability to work effectively with culinary, service, and hotel teams.
- Ability to handle multiple guest requests and changing priorities.
- Ability to work in a fast-paced luxury hotel environment.
- Willingness to work flexible schedules in a 24-hour hotel operation.
- Ability to maintain professional standards when dealing with guests.
Physical Requirements
The position requires employees to regularly sit, use their hands to handle objects, tools, or controls, and communicate with guests and team members. Employees may also be required to lift or move items weighing up to 25 pounds. Reasonable accommodations may be available for qualified individuals with disabilities.
Work Environment
The role is based within a luxury hotel environment and involves regular interaction with guests and multiple hotel departments. Candidates should be comfortable working in a fast-paced setting where service quality, communication, accuracy, and attention to detail are essential.
Work Schedule
- Full Time
- Permanent Position
- Flexible schedule
- Hotel operates continuously, including weekends and holidays
Salary
$32.54 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Free meals while on duty
- Complimentary hotel stays at participating Dorchester Collection properties, subject to applicable terms
- Discounts at participating hotel restaurants and bars
- Professional development and training opportunities
- Employee appreciation and social events
- Retirement benefits
- Employee discount platform
- Monthly learning opportunities
Workplace
Onsite
Location
9641 Sunset Boulevard, Beverly Hills, California 90210, USA
How to Apply
Interested candidates should review the employer’s official application information and submit their application through the appropriate hiring channel. Applicants should highlight relevant hospitality, customer service, food and beverage, and communication experience.