About This Job Opportunity
Marriott International is seeking a professional and experienced Restaurant Supervisor – The Lounge & Bar to join its Food and Beverage team in Hong Kong.
This full-time position is responsible for supporting daily restaurant operations, supervising team members, maintaining service standards, and ensuring that guests receive a high-quality dining and hospitality experience.
The Restaurant Supervisor will work closely with management and frontline employees to coordinate service, monitor operational standards, support staff development, and maintain a safe, organized, and welcoming environment for guests.
Position Summary
The Restaurant Supervisor plays an important role in ensuring that restaurant operations run smoothly throughout each shift. The position involves coordinating employees, monitoring guest service, maintaining cleanliness and safety standards, and supporting management with daily operational responsibilities.
The successful candidate should have strong communication and leadership skills, a professional approach to guest service, and the ability to work effectively in a fast-paced hospitality environment.
Main Responsibilities
- Supervise restaurant staff and ensure employees work together effectively as a team.
- Ensure guest needs are addressed promptly and professionally.
- Monitor service standards throughout the restaurant and lounge areas.
- Inspect staff grooming, uniforms, and overall professional appearance.
- Address staff performance or appearance issues when required.
- Complete opening and closing duties according to established procedures.
- Ensure necessary supplies, tools, and equipment are prepared before service.
- Ensure equipment and work areas are properly cleaned and organized.
- Inspect storage areas for cleanliness and organization.
- Ensure proper FIFO procedures are followed for stored products.
- Complete scheduled inventories and monitor stock levels.
- Prepare requisitions for required supplies.
- Monitor dining areas for seating availability and service efficiency.
- Observe guest safety and overall well-being.
- Prepare maintenance work orders when repairs are required.
- Support management with daily restaurant operations.
Team Supervision
A key responsibility of the Restaurant Supervisor is supporting and coordinating the restaurant team. The supervisor helps ensure that employees understand their responsibilities and work together toward common service goals.
- Assist with employee training and onboarding.
- Support employee scheduling activities.
- Assist management with employee evaluations.
- Coach and motivate team members.
- Provide guidance during daily operations.
- Address employee concerns professionally.
- Support performance management when required.
- Promote teamwork and positive workplace relationships.
- Lead by example in guest service and professional conduct.
Guest Service
Providing an exceptional guest experience is an important part of this position. The Restaurant Supervisor should ensure that guests are welcomed professionally and that their needs are anticipated and addressed throughout their visit.
- Welcome and acknowledge guests according to hospitality standards.
- Monitor guest satisfaction and service quality.
- Respond appropriately to guest requests and concerns.
- Assist guests with special requirements when needed.
- Maintain a professional and welcoming atmosphere.
- Thank guests and ensure a positive dining experience.
- Support the team in delivering consistent service standards.
Opening and Closing Duties
The Restaurant Supervisor will assist with daily opening and closing procedures to ensure that the Lounge & Bar is properly prepared for service and secured after operations.
- Prepare required supplies and tools before opening.
- Check equipment and service areas.
- Ensure restaurant areas are clean and organized.
- Complete required closing procedures.
- Ensure equipment and areas are properly cleaned.
- Check that required doors and facilities are secured.
- Report operational or maintenance concerns to management.
Inventory and Stock Management
The supervisor will help monitor inventory and ensure that supplies are properly organized and available for daily operations.
- Complete scheduled inventory checks.
- Monitor stock levels.
- Identify products and supplies that need replenishment.
- Prepare supply requisitions when required.
- Maintain organized storage areas.
- Ensure FIFO procedures are followed.
- Monitor cleanliness and organization of storage spaces.
Restaurant Operations
The Restaurant Supervisor supports smooth restaurant operations by monitoring service areas, coordinating employees, identifying operational issues, and helping management improve efficiency.
The role requires the ability to remain organized while handling multiple responsibilities during busy service periods.
Safety and Security
Safety is an important part of the role. The Restaurant Supervisor must follow company safety and security policies and ensure that unsafe conditions are reported promptly.
- Follow company safety procedures.
- Report accidents and injuries to management.
- Report unsafe working conditions.
- Complete required safety training and certifications.
- Protect company property and assets.
- Maintain confidentiality of company information.
- Monitor the workplace for potential hazards.
Quality Standards
The Restaurant Supervisor is expected to help maintain high standards of service, cleanliness, safety, and operational efficiency.
The supervisor should identify opportunities to improve productivity, service quality, safety, and cost efficiency while supporting the overall goals of the restaurant operation.
Communication and Leadership
Strong communication is essential for this position. The Restaurant Supervisor must communicate clearly with employees, managers, guests, and other departments.
- Communicate instructions clearly to team members.
- Listen and respond appropriately to employee concerns.
- Maintain positive working relationships.
- Support team members during busy service periods.
- Communicate operational issues to management.
- Use professional language when interacting with guests and colleagues.
- Maintain a positive and respectful workplace environment.
Required Qualifications
Candidates should meet the following qualifications for the Restaurant Supervisor position:
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
- Strong communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Ability to supervise and motivate employees.
- Professional approach to guest service.
- Strong organizational skills.
- Ability to work in a fast-paced hospitality environment.
Physical Requirements
This is an active hospitality position that may require employees to remain on their feet and move around the restaurant for extended periods.
- Stand, sit, or walk for extended periods.
- Move through restaurant service areas.
- Move up and down stairs or service ramps when required.
- Reach overhead and below the knees.
- Bend, twist, pull, and stoop during operational activities.
- Move, lift, carry, push, and pull objects weighing up to 50 pounds without assistance.
- Work in narrow or confined service areas when required.
- Use fine motor skills and hand-eye coordination.
Ideal Candidate
The ideal candidate is an experienced hospitality professional with strong leadership abilities and a passion for delivering excellent guest service.
- Restaurant supervisors.
- Food and beverage professionals.
- Hospitality supervisors.
- Experienced restaurant team leaders.
- Food service professionals with supervisory experience.
- Candidates with at least 2 years of relevant hospitality experience.
- Professionals with at least 1 year of supervisory experience.
Career Opportunity
This position provides an opportunity to develop leadership and hospitality management skills while working within an internationally recognized hotel environment.
The successful candidate will gain experience in restaurant operations, employee supervision, guest service, inventory management, safety procedures, and service-quality standards.
Work Schedule and Employment Details
- Job Title: Restaurant Supervisor – The Lounge & Bar
- Employment Type: Full-Time
- Location: Hong Kong
- Department: Food & Beverage / Culinary
- Work Location: On-site
- Related Experience: At least 2 years
- Supervisory Experience: At least 1 year
- Education: High school diploma or G.E.D. equivalent
- Salary: Not specified in the provided job posting
About the Employer
The position is part of Marriott International’s hospitality operations in Hong Kong. Marriott’s hospitality teams focus on delivering professional service, maintaining quality standards, and creating memorable experiences for guests.
The role also reflects the service culture associated with The Ritz-Carlton, emphasizing thoughtful hospitality, professionalism, teamwork, and consistent attention to guest needs.
Important Information
Applicants should review the complete job requirements and ensure that their experience matches the position before applying. Candidates should also confirm the latest compensation, employment conditions, and application instructions directly through the employer’s official recruitment process.
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